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Frequent questions

shipping orders

How long does my order take?

Shipments will take between 24 and 72 hours depending on the destination city for domestic shipments.

For international shipments it will depend on the country of destination.

How to locate my order?

If your order takes more than 24-72 hours, write us an email indicating the order number to

Refunds and returns

How to change my order?

We accept to change your order if the size does not suit you or does not convince you. You will only have to pay the shipping costs of the change and within the first 14 days from when you receive it.

How to make a return?

Products can be returned within 14 days of receiving the order. Products must be unused with tags and unwashed. Return costs must be paid by the customer.

To make a return write us an email to

I have received an incorrect or defective item

If you have received an incorrect or defective item, please contact us to resolve it.

Payment Methods

What payment method do we accept?

We only accept payment by bank card or PayPal and you also have the option to finance your purchase in 3 months without interest with Klarna.


How can I be an M4U ambassador?

If you want to be an ambassador of M4U, access the page of do you want to be an ambassador? and fill out the form. Leave us your contact information and your Instagram profile to review them.

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